RPA - Robotic Process Automation

Robotic process automation (RPA) is an innovative and mature IT solution that simulates human activities with software robots. It allows you to automate repetitive, manual, and well-defined processes to work significantly faster, with fewer errors and higher efficiency. The technology is widely applicable: robots easily collect and process large amounts of data or documents, send emails, connect IT systems, which increase the efficiency and flexibility of companies, and support their daily operation.

Increasing efficiency

processing huge amounts of data with short lead times

Improving customer satisfaction

reducing reaction time and faster communication improves customer satisfaction

Cost reduction

low investment cost and fast ROI (6-12 months)

RPA in details

In which areas can the technology be applied most effectively?

RPA technology provides standard solutions that can be used in many industries (banking/insurance, telco, manufacturing, logistics, etc.) and in almost all business areas (finance / back office, customer service, HR, IT, sales, etc.). Any repetitive, manual, well-defined process can be executed by robots, but the following use cases are most common:

executing monotonous, repetitive tasks

help solving labor shortages

connecting non-integrated IT systems

as a quick patch IT solution

Benefits of RPA

10 reasons to choose RPA

Many reasons can be found to support why to automate a significant part of our work processes. We have highlighted the most important ones:

More efficient and faster work, shorter AHTs (Average Handling Time)

Improved customer satisfaction due to fewer errors and faster response

Flawless work, better quality

Improved employee satisfaction - allows colleagues to perform higher value-added activities

Replacement of live, manual labor, rapid release of large labor capacity

Robust infrastructure and fast implementation that can be used in an enterprise environment

Large amount of data processing, 7/24 operation

Non-invasive technology - neither the platform deployment nor the robotic operation requires integration

Connection of silo / island IT systems without integration

Reducing operating costs, fast ROI (6-12 months)

What processes are worth robotizing?

The more of the following statements are true, the more suitable a particular business process is for a software robot to perform:

repetitive, monotonous, and low value-add
demands significant manual/human resources
has digital / structured input (MS excel, csv, xml, database, etc.)
low to medium complexity with few decision points and exceptions
mature - well documented, the process and systems involved are not expected to change within 6-12 months
connects several IT systems/platforms (no interface / API between them)
the current process execution demotivates employees

Typical Use cases

Processes worth automating:

Finance / Controlling / Back office

outgoing invoice issuance, inspection
bank receipt processing
filling in reports and forms
order / contract recording
data collection, reporting

Human Resources

onboarding - registration of new entrants/exits in systems, requesting system accesses
payroll accounting, time reporting support
word CV creation based on LinkedIn profile
handling of mandatory entry/candidate documents

registration/removal of colleagues from IT systems (card order, email address, permission, LDAP setup)
data maintenance and updating of project management/issue tracking systems
data synchronization between core and silo systems (HR, logistics, etc.)
server and application monitoring, system administration, alerting

Customer service

data collection from customer/contract data management systems, keeping data in sync
support for complaint handling administration

Sales

data synchronization between CRM and other IT systems
LinkedIn company / customer data collection

Logistics

warehousing, inventory management support
data synchronization between logistics systems and other core IT systems
automation of the administration of orders and shipments

The RPA Journey:

Step by Step

RPA intro

Awareness consultation,
Clarification of objectives

Pilot

Process overview,
Team set up,
Pilot implementation

Process assessment, prioritization

Overview of development opportunities,
Process assessment,
Project preparation

Implementation

Robot specification,
Solution design,
Robot development,
Testing

Deployment

Launching the robot,
End-user training,
Documentation

Support

Monitoring,
Continuous fine-tuning,
KPI measurement,
Efficiency analysis

RPA services

Consulting
- pilot and project process assessment
- process optimization/transformation, BPR
- RPA Center of Excellence (CoE) and project governance setup

Implementation
- platform deployment, configuration, and hosting (UiPath platform, on-prem, and RaaS)
- process and solution/architecture design
- robot development
- robot testing
- deployment and hypercare
- documentation and end-user training

Support
- monitoring
- fine-tuning
- KPI measurement, efficiency analysis

- Trainings (awareness and RPA BA training according to client needs)
- Providing RPA teams/resources
- Integration (delivered by MORTOFF .net / java, etc. teams)
- UiPath license sales

Blog

Articles by our Experts

Oct
20
2020

Robotization of outgoing invoice processing

Our multinational client in agriculture requested a software robot to support its financial processes by collecting, organizing their billing data, to create and to electronically sign the invoices, and to send them to its clients.

Details

May
25
2020

Reduced risk with RPA robots

An innovative technology that makes it easy to automate repetitive, rule-based, and arbitrarily complex business processes and tasks.

Details

Contact us

Any questions? Our staff are at your service

You can contact our colleagues at:

Address

1138 Budapest, Dunavirág u. 2., I. torony, 3. emelet

E-mail

rpa@mortoff.hu

Phone

+36 1 319 55 11

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