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RPA - Robotic Process Automation | Mortoff RPA - Robotic Process Automation | Mortoff RPA - Robotic Process Automation | Mortoff
RPA - Robotic Process Automation

Robotic process automation (RPA) is an innovative and mature IT solution that simulates human activities with software robots. It allows you to automate repetitive, manual, and well-defined processes to work significantly faster, with fewer errors and higher efficiency. The technology is widely applicable: robots easily collect and process large amounts of data or documents, send emails, connect IT systems, which increase the efficiency and flexibility of companies, and support their daily operation.

Increasing efficiency
processing huge amounts of data with short lead times
Improving customer satisfaction
reducing reaction time and faster communication improves customer satisfaction
Cost reduction
low investment cost and fast ROI (6-12 months)
RPA in details

RPA in details

In which areas can the technology be applied most effectively?

RPA technology provides standard solutions that can be used in many industries (banking/insurance, telco, manufacturing, logistics, etc.) and in almost all business areas (finance / back office, customer service, HR, IT, sales, etc.). Any repetitive, manual, well-defined process can be executed by robots, but the following use cases are most common:

 executing monotonous, repetitive tasks

 help solving labor shortages

 connecting non-integrated IT systems

 as a quick patch IT solution

Benefits of RPA

10 reasons to choose RPA

Many reasons can be found to support why to automate a significant part of our work processes. We have highlighted the most important ones:

More efficient and faster work, shorter AHTs (Average Handling Time)
Improved customer satisfaction due to fewer errors and faster response
Flawless work, better quality
Improved employee satisfaction - allows colleagues to perform higher value-added activities
Replacement of live, manual labor, rapid release of large labor capacity
Robust infrastructure and fast implementation that can be used in an enterprise environment
Large amount of data processing, 7/24 operation
Non-invasive technology - neither the platform deployment nor the robotic operation requires integration
Connection of silo / island IT systems without integration
Reducing operating costs, fast ROI (6-12 months)

What processes are worth robotizing?

The more of the following statements are true, the more suitable a particular business process is for a software robot to perform:

  • repetitive, monotonous, and low value-add
  • demands significant manual/human resources
  • has digital / structured input (MS excel, csv, xml, database, etc.)
  • low to medium complexity with few decision points and exceptions
  • mature - well documented, the process and systems involved are not expected to change within 6-12 months
  • connects several IT systems/platforms (no interface / API between them)
  • the current process execution demotivates employees

Typical Use cases

Processes worth automating:

Finance / Controlling / Back office

  • outgoing invoice issuance, inspection
  • bank receipt processing
  • filling in reports and forms
  • order / contract recording
  • data collection, reporting

 

Human Resources

  • onboarding - registration of new entrants/exits in systems, requesting system accesses
  • payroll accounting, time reporting support
  • word CV creation based on LinkedIn profile
  • handling of mandatory entry/candidate documents

 

IT
  • registration/removal of colleagues from IT systems (card order, email address, permission, LDAP setup)
  • data maintenance and updating of project management/issue tracking systems
  • data synchronization between core and silo systems (HR, logistics, etc.)
  • server and application monitoring, system administration, alerting

Customer service

  • data collection from customer/contract data management systems, keeping data in sync
  • support for complaint handling administration

 

Sales
  • data synchronization between CRM and other IT systems
  • LinkedIn company / customer data collection

 

Logistics
  • warehousing, inventory management support
  • data synchronization between logistics systems and other core IT systems
  • automation of the administration of orders and shipments

 

 

The RPA Journey:

Step by Step

RPA intro
Awareness consultation,
Clarification of objectives
Pilot
Process overview,
Team set up,
Pilot implementation
Process assessment, prioritization
Overview of development opportunities,
Process assessment,
Project preparation
Implementation
Robot specification,
Solution design,
Robot development,
Testing
Deployment
Launching the robot,
End-user training,
Documentation
Support
Monitoring,
Continuous fine-tuning,
KPI measurement,
Efficiency analysis

RPA services

Consulting
- pilot and project process assessment
- process optimization/transformation, BPR
- RPA Center of Excellence (CoE) and project governance setup

Implementation
- platform deployment, configuration, and hosting (UiPath platform, on-prem, and RaaS)
- process and solution/architecture design
- robot development
- robot testing
- deployment and hypercare
- documentation and end-user training

Support
- monitoring
- fine-tuning
- KPI measurement, efficiency analysis


- Trainings (awareness and RPA BA training according to client needs)
- Providing RPA teams/resources
- Integration (delivered by MORTOFF .net / java, etc. teams)
- UiPath license sales

Blog

Articles by our Experts

Robotization of outgoing invoice processing
Oct
20
2020
Robotization of outgoing invoice processing

Our multinational client in agriculture requested a software robot to support its financial processes by collecting, organizing their billing data, to create and to electronically sign the invoices, and to send them to its clients.

Details
 Reduced risk with RPA robots
May
25
2020
Reduced risk with RPA robots

 

An innovative technology that makes it easy to automate repetitive, rule-based, and arbitrarily complex business processes and tasks.

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Cora
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Budapest Bank

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Any questions? Our staff are at your service

You can contact our colleagues at:

Address
1138 Budapest, Dunavirág u. 2., I. torony, 3. emelet
E-mail
rpa@mortoff.hu
Phone
+36 1 319 55 11
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